Exchange & Refund Policy

Refunds:

We regret to inform you that we do not offer refunds. However, if you encounter issues related to size/fitting or discover a defect in the product, we would be happy to offer an exchange.

Exchange Process:

1. To initiate an exchange, kindly notify us within 5 days of receiving the product. 
2. To uphold hygiene standards, we cannot accept exchange requests beyond 5 days from the date of product receipt and trial.
3. Please return the product to our warehouse through a reliable courier service. Our team will carfully examine the returned item before dispatching the new product.
4. Exchanges are subject to product availability, particularly for items on sale.
5. Please note that the shipping cost for your first exchange will be covered by the company.

Second Exchange Option:

1. Should you remain dissatisfied with the product after the initial exchange, we are happy to offer a second exchange. However, please note that shipping costs for the second exchange will be at your expense prior to dispatch from our warehouse.

We value your understanding and cooperation in adhering to our return and exchange policy. For any inquiries or assistance, please contact our customer support team at help@makelenofficial.com
or call us +91 7840063136. 

Thank you for choosing Makelen.